Returns & Exchanges

At Gen Mobile, we want you to be completely satisfied with your electronics; that is why we offer a 30-day return window for all devices and accessories in their original condition. Whether you have changed your mind or received a defective item, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship to Gen Mobile

  Attach the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, your refund will be processed back to your original payment method within 5-7 business days.